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2019 New Accounts in Iowa - Paper

This manual is a great reference tool for new accounts staff.

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SKU IANEWMAN-Paper
 
Our price: $65.00
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Note: This manual was provided to attendees of the 3-hour evening program held in April 2019, and sponsored by the Iowa Bankers Association. This manual is copyrighted. Please order the number of manuals you will need for your employees. If you would like to make an unlimited number of copies, purchase the electronic version of this manual available through this website.

If you order paper copies of this manual, your order will be shipped within 5-business days of when payment is received.

Providing quality customer service in a heavily regulated environment is a considerable challenge. This manual provides your employees with the information and the resources they need to succeed. Participants learn which of the requirements at account opening are state law, federal regulation, or bank policy. The relationship of account opening to the bank’s BSA-AML program is highlighted. The manual includes an account matrix for easy reference.

There are threefocal points:
• account types and titles recognized by Iowa law,
• documentation needed to open accounts properly, and
• understanding the new account representative’s role in the institution’s CIP and CDD policies and procedures.

Account types discussed:
• Individual,
• Joint,
• Pay on Death,
• Trusts,
• Minor,
• UTMAs,
• Estate,
• SSA/SSI payments,
• Clubs and Civic Organizations,
• Sole Proprietorships,
• Partnerships,
• Corporations,
• Limited Liability Companies, and
• more.
 

Speaker Bio

Laura Wilson is a principal with Pegasus Educational Services, LLC. She is a gifted trainer who proves learning can be fun. Audiences routinely comment that her recollection of material content and sense of humor are unique among presenters on technical topics.

Her career in training on banking related issues began in 1987. At one time she served as the regulatory compliance trainer for a $3 billion savings bank. Later, she was a senior consultant and full-time trainer for a regional consulting firm for financial institutions.

She has served on the faculty of the OTSí Level I Compliance School and the FDICís Bank Operations and Compliance School for examiners. In addition to presenting seminars for 17 state banking associations, she has been an instructor at compliance schools sponsored by the Iowa, Kentucky, Texas and Pennsylvania bankers associations. She is also a member of the American Society for Training and Development.